In March 2020, BASW engaged the registered workforce in a survey during the Covid-19 pandemic to gain a better understanding of the challenges facing sector professionals.
This work highlighted areas where social workers were struggling and in need of more support. As a result, BASW made the decision to launch a new peer-to-peer support service – The Social Work Professional Support Service.
The Social Work Professional Support Service was set up and is managed by the British Association of Social Workers (BASW).
Responding to the needs of the workforce
To date, over 1200 peer coaching sessions have been delivered and 60 coaches trained to support their colleagues across the profession. The service has continued to evolve to meet the needs of social workers across the UK.
Coaching can support with many aspects of your personal and professional wellbeing and development. It is not just a tool to support you through a professional challenge or worse, crisis. Coaching sessions provide a space for:
Designed by social workers, the service is completely independent and confidential.
Our mission is To empower social workers and ignite potential through coaching excellence.
Our Values at SWPSS:
Self Care – Helping practitioners to consider what self-care means to them and how coaching can embed this.
Working collaboratively – Building a community of practice to recognise and ensure diversity, inclusivity and accessibility within social work coaching. Using evidence-based practice and research to inform the communities.
Professional Empowerment and self-efficacy – Using coaching to equip social workers with the necessary tools, autonomy, and confidence to excel in their roles.
Supporting Change – Co-creating transformational change through coaching. Reconnecting social workers with their professional values, enhancing capabilities and to redefine practitioners as agents of change. Valuing social work as a profession which embraces change.
Sustainability – To champion sustainable working conditions for social workers. To support thinking around social work and coaching considering the environmental, social and economic impact.
If you still have questions, you might be able to find the answer in our FAQ’s below.
Coaching is designed to empower an individual to develop their skills, knowledge and performance through the support of one-to-one conversations with a trained coach, find out more about coaching and why others are using the service.
SWPSS is member benefit for registered social workers in England, you’ll need to be a BASW member to use the service. In Wales, Scotland and Northern Ireland the service is funded by local government and is available to all social workers and social work students.
The service is free to use if you’re a BASW member registered in England. If you’re registered in Wales, Scotland or Northern Ireland it is funded by each government and you can access six coaching sessions free of charge.
Coachees are offered up to six FREE coaching sessions and then asked to take a short break of at least three months before accessing the service for another series of sessions.
SWPSS offer sessions seven days a week between 8am and 8pm. If you cannot find a coaching session that suits your needs please email supportservices@basw.co.uk
The relationship between the Social Work Professional Support Service volunteer coach and coachee is based on confidentiality. This means that anything discussed during coaching sessions is private and your coach will not repeat any conversations to other people.
There are certain exceptions to this, and it is important that these are recognised and agreed at the start of the relationship.
Volunteer coaches will ensure that conversations with coachees cannot be overhead by others, such as others in the household where the volunteer coach lives or in open-plan offices. A record will be kept of some basic details of the coaching conversations to allow for quality assurance and safeguarding. It is the responsibility of the volunteer coach to ensure that any records are kept securely in line with GDPR regulations and BASW guidance. A coachee can, at any time, request a copy of the information held about them.
BASW are committed to responsible data management and subscribe to the principals of the General Data Protection Regulations (GDPR) in the United Kingdom. Emails and listing information processed through the Professional Support Service are stored within a BASW server and are subject to BASW’s Data Protection and privacy policies. Your data will be used only for participation in the PSS and will not be used for any other purpose without your express knowledge and consent.
There are several options available for BASW members. The Advice and Representation service is a team of qualified social workers, offering professional and regulatory help. In June 2020, BASW published the ‘Social worker wellbeing and good practice toolkit‘ which you might find useful. There are also a range of supports available delivered through the four nations; BASW Cymru, BASW England, BASW Northern Ireland, and SASW.
If you have any problems with the Social Work Professional Support Service website, forgotten login details or difficulties with forms, downloads, calendars or the general system, you can tell us by emailing SWPSS. A member of staff will then work on whatever issue you are having, allowing you to return to the service as quickly as possible.
You can contact the Social Work Professional Support Service by emailing: supportservices@basw.co.uk
